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Terms & Conditions

Ethical Stores is owned by  Indie Shaman who prides itself on good customer service. Please note none of the following terms and conditions affect your statutory rights as a consumer.

TERMS AND CONDITIONS

Orders are normally processed within 5 working days of receipt and dispatched by post of courier unless stated otherwise. No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission until the goods are dispatched by us. Please note our working days are Monday to Friday.

MONEY BACK GUARANTEE AND RETURNS

Shop Goods (excluding magazine subscriptions)

Notification of any damaged items, shortages or other discrepancies must be received within 30 days of delivery. You can notify us by email, phoning 01246 251768 or by using our contact page. If we request a return prior to refund or replacement we will refund your postage costs provided the order is damaged or faulty. Refunds will be made after the goods are returned.

All physical goods may be returned within 14 days of delivery without reason, providing that they are in the perfect conditions that they were delivered in. The Buyer is responsible for paying for the return of such goods. Refunds will be made after the goods are returned in full. The Buyer may be held liable for the cost of remedying damage to returned goods where such damage has in the opinion of Indie Shaman been caused by the goods being inadequately packaged by the Buyer. Your statutory rights are not affected.

Indie Shaman Magazine One Year Subscription Purchases

Cancellation notifications for one year subscription to Indie Shaman magazine should be received within 14 days from receiving your first magazine. You can notify us by email, phoning 01246 251768 or by using our contact page.  If you request a refund you may be offered a partial refund dependent on how many magazines you have already received, either in print or digital format, at the date the refund is issued. If you request a refund when you have received only one print issue you can request to return the issue, if unopened, at your own cost for a full refund; refunds will be made after the magazine is returned.

Notification of damaged or faulty print magazine issues should be received within 30 days of delivery.  You can notify us by email, phoning 01246 251768 or by using our contact page. We usually will send you a replacement issue unless you request otherwise.

None of the above affects your statutory rights. Indie Shaman is covered by UK legislation and our refund terms and conditions are in compliance with UK Distance Selling Regulations.

PAYMENT

All prices are in £ sterling. The price payable shall be that displayed at the time of ordering. Payment can currently be made by credit card via PayPal (you do not need a PayPal account). Please do not send cash or cheques. Goods remain the property of Indie Shaman until fully paid for.

LEGAL LIABILITY

The contracts from the sales of goods by Ethical Stores/Indie Shaman shall be subject to and governed by English Law. Liability of Ethical Stores and or Indie Shaman and the Seller shall in no circumstance exceed the original value of the price charged for the goods. Ethical Stores and or Indie Shaman cannot accept liability for injury or negative consequence of using the product it sells.

Ethical Stores and or Indie Shaman shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.

DISCLAIMER

All material and information on this site is for information purposes only. Under guidance due to legislation we must advise you that any information about the properties or symbolism of any item and or other services and information should be viewed as being for entertainment purposes only. The previous sentence is not intended to cause offense to our or your personal beliefs or any culture or tradition and we apologise if it does so.

Goods, items and services detailed, mentioned or sold on this site and or information contained in this web site should not be used as a substitute for medical care and or advice from your healthcare provider. If you have a health problem you must seek advice from a recognised health professional. In all cases it is recommended that you continue to follow medical treatment as prescribed by your healthcare provider.


ACCEPTANCE OF TERMS

By placing an order with Ethical Stores/Indie Shaman you are agreeing to be bound by our terms and conditions, privacy policy and delivery terms and agree you understand and agree to our disclaimer.  Ethical Stores and or Indie Shaman's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.

COMPLAINTS

Indie Shaman prides itself on our good customer service and aims to provide a consistently high quality service.  If you are unhappy with our service or products you should contact us. We will endeavour to respond to all complaints within three working days of receipt.

TRADING AND CONTACT INFORMATION

Ethical Stores is run by June Kent, trading as 'Indie Shaman'.  Offices: 18 Bradwell Grove, Danesmoor, Chesterfield, Derbyshire, S45 9TA.